Every country, state and or providence is different and may require additional licensing and certifications to be able to work in a chosen field. We would recommend contacting your local regulatory board to confirm what the requirements are before completing our courses.

Peach Academy may offer certain programs that include a career certificate upon successful completion of the program requirements.

Important Note:

• Career certificates do not guarantee employment or licensure.
• The specific skills and knowledge gained through the program may not be sufficient to meet all the requirements for a particular job or profession.
• Students are advised to research and understand the specific licensing, certification, and employment requirements for their desired career path.

Peach Academy disclaims any and all liability for:

• The acceptability of its diplomas or career certificates by any third party.
• The ability of students to obtain employment or licensure based on their completion of the program.
• Any loss or damage incurred by students due to the inability to use their diploma or career certificate for their intended purposes.

MODULE 1: Introduction to Medical Administrative Assisting

• Role and responsibilities of a medical admin assistant

• Personal attributes, ethics, and professionalism

• Overview of healthcare team and delivery systems

• Medical specialties and office settings

MODULE 2: Medical Terminology and Anatomy Basics

• Word roots, prefixes, suffixes

• Common terms for body systems

• Abbreviations and documentation

• Application through mock scenarios

MODULE 3: Healthcare Systems and Patient Navigation

• U.S. healthcare systems (public vs. private)

• Referrals and authorizations

• Understanding patient-centered care

• Patient education and health literacy

MODULE 4: Communication in the Medical Office

• Verbal, nonverbal, and written communication

• Active listening and empathy

• De-escalation techniques

• Professional phone etiquette and triage

MODULE 5: Electronic Health Records (EHR/EMR)

• Introduction to EHR systems (e.g., Epic, Cerner)

• Inputting and retrieving patient data

• Confidentiality and HIPAA within EHRs

• Practice with sample EHR software

MODULE 6: Office Procedures and Administrative Tasks

• Appointment scheduling and calendar systems

• Maintaining medical records (paper & electronic)

• Inventory and supply management

• Filing, scanning, and mail handling

MODULE 7: Medical Billing and Coding Fundamentals

• Insurance plans: Medicare, Medicaid, Private

• CPT, ICD-10, and HCPCS code systems

• Superbills and encounter forms

• Submitting electronic and paper claims

MODULE 8: Health Insurance and Reimbursement

• Insurance verification

• Pre-authorizations and eligibility

• Explanation of Benefits (EOB)

• Denials, appeals, and collections

MODULE 9: Legal and Ethical Responsibilities

• HIPAA and patient privacy

• OSHA and workplace safety

• Informed consent and documentation

• Reporting abuse and legal reporting duties

MODULE 10: Financial and Practice Management

• Office bookkeeping and banking

• Managing petty cash and copays

• Handling billing software

• Introduction to practice management software

MODULE 11: Preparing for Employment

• Résumé writing and job search strategies

• Interview preparation and mock interviews

• Soft skills in the healthcare workplace

• Time management and conflict resolution

MODULE 12: AAMA Certification Preparation

• AAMA CMAA exam domains

• Review quizzes and mock exams

• Study strategies and test-taking skills

• Exam registration and support

Duration: 160 hours

Students will be placed in a healthcare facility to gain hands-on experience performing real administrative duties under supervision. Tasks include:

• Greeting and registering patients

• Assisting with scheduling and phone calls

• Verifying insurance and updating records

• Observing HIPAA-compliant record handling

• Assisting with claim processing

Externship Prerequisites:

• Completion of Modules 1–12

• CPR/First Aid Certification (if required by the site)

• Background check and proof of vaccinations