The Certified Medication Care Coordinator program equips students with the knowledge and practical skills required to support patients in managing medication therapies, adhering to treatment plans, and improving overall outcomes.
The course prepares students for certification and trains them in pharmaceutical terminology, patient education, prescription coordination, healthcare systems, and electronic health records. Through didactic coursework and a supervised externship, students will be ready for real-world responsibilities in outpatient clinics, hospitals, pharmacies, and care management organizations.
(Note: You will be responsible for selecting your externship site)
Medication Care Coordinator Program
Module 1: Introduction to Medication Coordination
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Define the role and scope of a Medication Care Coordinator (MCC)
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Explore healthcare settings where MCCs operate
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Understand interdisciplinary care teams and workflows
Module 2: Basics of Pharmacology & Medications
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Classify common drugs by category
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Understand mechanisms of action, side effects, and interactions
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Learn dosage forms and drug administration routes
Module 3: Understanding Medication Therapies
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Identify treatment protocols for chronic and acute illnesses
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Monitor and support pharmacological regimens
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Document medication changes and reasons
Module 4: Prescription Management & Refill Coordination
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Process new and refill prescriptions
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Detect prescription errors or duplication
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Coordinate with providers and pharmacies
Module 5: Electronic Health Records (EHR) and Documentation
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Use EHR systems to track and update medication profiles
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Record and communicate prescription updates accurately
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Maintain compliance with HIPAA
Module 6: Communication with Patients, Providers, and Pharmacies
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Practice active listening and motivational interviewing
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Facilitate interprofessional communication
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Use professional etiquette and empathy
Module 7: Medication Adherence & Patient Education
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Identify adherence barriers (cost, complexity, side effects)
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Educate patients using layman's terms and materials
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Reinforce instructions via follow-up outreach
Module 8: Legal, Ethical, and Regulatory Standards
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Understand federal laws (HIPAA, CMS, FDA)
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Navigate informed consent and patient rights
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Follow ethical practices in patient advocacy
Module 9: Chronic Care Management Support
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Track and support medications for conditions like diabetes, hypertension, COPD
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Encourage lifestyle modifications and monitor compliance
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Coordinate care plans and medication synchronization
Module 10: Health Insurance, Formularies, and Prior Authorizations
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Interpret formularies and tier systems
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Submit and track prior authorization requests
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Address medication access challenges
Module 11: Cultural Competency and Special Populations
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Adapt communication to diverse populations
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Support elderly, pediatric, and limited-English patients
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Recognize the impact of social determinants of health
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